Privacy Policy

Information We Collect

When you visit creator pages on Ceynk.link, we collect:

• Basic visit data: page views, time spent, and interaction patterns
• Device information: browser type, IP address, and device identifiers
• Purchase information: if you buy Ceynk Digital Content or Ceynk Products (email, order details, and shipping address for physical product orders)
• Cookies and similar technologies for page functionality
• Analytics data to help creators understand their audience

How We Use Your Information

We use your information to:

• Provide and improve creator page functionality
• Process purchases and deliver Ceynk Digital Content or Ceynk Products order details to creators for fulfillment
• Generate analytics for creators about their page performance
• Ensure platform security and prevent abuse
• Improve user experience across creator pages

Information Sharing with Creators

What creators can see about their page visitors:

• Aggregated analytics: total page views, visitor counts, and trends
• General visitor behavior patterns and popular content
• We do NOT share personal information like names or emails
• Creators cannot see individual visitor identities
• Purchase information is only shared for order fulfillment

Creator Seller Verification (KYC)

Creators who sell Ceynk Products may be required to complete seller verification with Ceynk. As a visitor or buyer, you should note the following:

• Verification details submitted by creators (such as identity and contact information) are held by Ceynk in encrypted form and are used solely to verify the authenticity of sellers
• Such details are reviewed only by authorised members of the Ceynk team. They are not shown on creator pages and are not shared with buyers or visitors
• You will not receive a creator's national identity card number, verification documents, or other KYC records through Ceynk
• If you have concerns about a seller, contact Ceynk support at hello@ceynk.link. Do not request private verification documents directly from the creator

Purchase Privacy

When you make a purchase from a creator:

• Your email is shared with the creator for product delivery and order updates
• Order details are shared to fulfill your purchase
• We do not share your payment information with creators
• Payment processing is handled securely by third parties
• You may receive follow-up communications from creators about your purchase

Ceynk Products Orders

When you purchase physical products (Ceynk Products) from a creator:

• Shipping details you provide (name, phone, delivery address) are shared with the creator so they can ship your order
• Creators are responsible for handling, storing, and protecting customer information they receive for fulfillment
• Ceynk does not sell Ceynk Products customer data to third parties for advertising
• For delivery issues, returns, exchanges, or refunds, contact the seller directly
• Ceynk is not responsible for how creators manage post-purchase customer communications

AI Creator Chats

How we handle conversations with our AI creator chats

• When you use our AI creator chats, we may retain chat content and related metadata so we can operate, safeguard, and continuously improve the experience
• Chat transcripts are stored in encrypted form with strict access controls and are only viewed by creators and authorized teams for quality, safety, and reliability reviews
• We do not sell your AI chat data or share it with third parties for advertising or unrelated purposes
• Limited service partners may process the data under confidentiality obligations and solely to support the Service

Third-Party Services

External services and links:

• Creator pages may contain links to external websites
• We are not responsible for third-party privacy practices
• Payment processing is handled by secure third-party providers
• Analytics services help us improve page performance
• We recommend reviewing privacy policies of linked sites

Data Retention

How long we keep your information:

• Visit analytics are retained for up to 2 years
• Purchase records are kept for at least 7 years for tax purposes
• Account information (if created) is kept while active
• Cookies and session data are automatically cleared
• You can request deletion of specific data categories

Your Rights and Choices

You have control over your information:

• Browse creator pages without creating an account
• Opt out of certain analytics tracking (may limit functionality)
• Request deletion of your purchase history
• Control what information is shared when making purchases
• Contact us to exercise your data rights

Security Measures

How we protect your information:

• All data transmission is encrypted using industry standards
• Access to visitor data is restricted to authorized personnel
• We regularly review and update our security practices
• Payment information is never stored on our servers
• We monitor for and respond to security threats

Children's Privacy

Protecting young visitors:

• Our services are not intended for children under 13
• We do not knowingly collect information from children under 13
• Parents should supervise their children's use of creator pages
• Contact us if you believe we have collected child information
• We comply with applicable children's privacy laws

Contact Us

• If you have questions about this Privacy Policy or need to exercise your data rights, please contact us through our Contact or email us directly at hello@ceynk.link.