Refund Policy
Ceynk.link offers different refund policies depending on the type of service or product purchased. Please read this policy carefully to understand your rights.
Overview
Understanding Ceynk's refund policies:
- Ceynk offers different refund policies depending on the type of purchase
- Subscriptions have a 7-day refund window
- Digital products from Ceynk Shop are non-refundable
- Event tickets follow organizer-specific policies
- Please read this policy carefully before making a purchase
Subscription Refunds
Refund policy for Ceynk Pro subscriptions:
- Refunds are available within 7 days of the initial purchase date only
- Refunds are not available after the 7-day period has passed
- To request a refund, contact us at hello@ceynk.link with your order details
- Refunds will be issued to the original payment method
- Refunds may take up to 10 business days to process and appear in your account
- Once refunded, your account will immediately revert to the free plan
Subscription Cancellations
What happens when you cancel your subscription:
- You can cancel your subscription at any time from your account settings
- When you cancel, your account will immediately revert to the free plan
- Pro features will no longer be available after cancellation
- No refunds are provided for remaining time in your billing period
- You can resubscribe at any time to regain access to Pro features
Digital Products (Ceynk Shop)
Important: All digital products are non-refundable:
- All digital product sales through Ceynk Shop are final and non-refundable
- This includes music files, digital downloads, and all electronic content
- Digital products cannot be returned once delivered to your account
- No exceptions will be made for digital product purchases
- Please review product details carefully before purchasing
Why Digital Products Are Non-Refundable
Understanding our digital product policy:
- Digital content can be instantly accessed, copied, and distributed
- Once delivered, digital products cannot be 'returned' like physical goods
- This policy protects creators from potential abuse and unauthorized distribution
- It's a standard industry practice across all digital content platforms
- This ensures creators can continue offering their work with confidence
Event Tickets
Refund policy for event tickets purchased through Ceynk:
- Refunds are only available if the event is officially canceled or postponed by the organizer
- Customers must apply for refunds directly to the event organizer in writing
- Ceynk is not responsible for processing event-related refunds
- Minor changes in performance times, supporting acts, or general dissatisfaction are not valid refund reasons
- We will only process a refund if a technical error occurs on our part during booking
- Platform-issued refunds will be credited to the original payment method
Technical Issues and Support
If you experience technical problems with your purchase:
- Contact our support team at hello@ceynk.link for technical assistance
- We can help troubleshoot download, access, or delivery issues
- If a digital product is defective or corrupted, we may provide a replacement
- For subscription issues, we can help restore access or resolve billing problems
- Technical support is available for all customers, regardless of purchase type
How to Request a Refund
For eligible refunds (subscriptions within 7 days or platform errors):
- Email us at hello@ceynk.link with your refund request
- Include your order number, purchase date, and account email
- Clearly explain the reason for your refund request
- Provide any relevant screenshots or error messages if applicable
- Allow up to 10 business days for review and processing
- You can also use our contact form for inquiries
Payment Disputes and Chargebacks
How we handle disputes and fraudulent claims:
- If you have concerns about a charge, please contact us first at hello@ceynk.link
- We encourage direct communication to resolve issues before involving payment providers
- Most issues can be resolved quickly through direct contact with our support team
- For chargebacks or payment disputes, we will work with your bank or payment provider
- Fraudulent chargebacks may result in account suspension or termination
- We maintain detailed records of all transactions and communications for dispute resolution
Contact and Support
Need help or have questions about refunds?
- Email us at hello@ceynk.link for refund requests or questions
- Visit our contact page for more support options
- We aim to respond to all refund requests within 2-3 business days
- Please be patient during high-volume periods